1. Are your products handmade?
Our felt products feature handmade craftsmanship and attention to detail. Due to the nature of handmade production, slight variations in shape, texture, and appearance may occur between individual items.
2. What is wool felt?
Wool felt is a material made from wool fibers that are interlocked and compressed together. It has a soft feel and a distinctive fiber texture, making it suitable for a variety of decorative items and practical accessories.
3. Can felt products lose their shape?
Felt products may become misshapen if squeezed, pulled, or pressed under heavy objects. Handle them gently, avoid prolonged pressure, and reshape them carefully by hand when needed.
4. Can felt products be given as gifts?
Yes. Our felt products come in a variety of designs and shapes, making it easy to choose a style that suits the recipient's preferences.
5. Do wool felt products shed fibers?
Occasional loose fibers may appear on the surface of wool felt due to the natural properties of wool and the crafting process. You can gently trim loose fibers if necessary. Avoid pulling them, as this may affect the product's appearance.
6. How should I care for wool felt products?
Remove dust gently and avoid excessive rubbing, pulling, or squeezing. If a product becomes misshapen due to pressure, carefully reshape it by hand when appropriate. Store it in a dry, well-ventilated place.
7. Can wool felt products be exposed to direct sunlight for long periods?
We do not recommend leaving wool felt products in direct sunlight for extended periods, as prolonged exposure may affect their color and fiber condition. Store or display them in a dry, shaded area.
8. Are felt products suitable for everyday use?
Depending on their design, our felt products can be used for everyday decoration, gifting, and other purposes. Please refer to each product description for specific uses and features.
9. Will the product look exactly like the pictures?
We do our best to display each product's colors, shapes, and details accurately. However, slight differences in color or appearance may occur due to lighting, screen settings, and the handmade nature of our products.
10. How much does shipping cost?
Orders of $70 or more qualify for free shipping. Orders below $70 are charged a flat shipping fee of $6.50.
11. Can I return a product?
You may request a return within 30 days of receiving your order, subject to the conditions outlined in our Return and Refund Policy.