At Dooucc, we offer a selection of handmade felt crafts and decorative items designed to bring warmth and charm to your home. We strive to handle every order with care and provide a reliable shipping experience. Please review our shipping policy below for information about shipping fees, processing times, and delivery procedures.
1. Shipping Coverage
United States
2. Shipping Fees
Shipping fees are calculated based on the total order amount:
Orders of $70 or more: Free shipping.
Orders below $70: A flat shipping fee of $6.50 applies.
The applicable shipping fee will be displayed at checkout before you complete your purchase.
3. Order Processing
Processing Time: Orders are processed and prepared for dispatch within 1–3 business days
Business Days: Monday through Friday, excluding public holidays.
Order Cut-off Time: Orders confirmed before 5:00 PM PT will be prioritized for processing on the same business day. Orders placed after this cut-off time will be processed on the next business day.
4. Estimated Shipping Time
Delivery Time: Approximately 4–6 business days.
The estimated total delivery time is 5–9 business days
Delivery times are estimates and may vary depending on the destination and shipping conditions.
5. Tracking and Shipping Updates
Once your order has been dispatched, we will send you a shipping confirmation email containing a tracking number and tracking link. You can use these details to follow your shipment and check its delivery progress.
6. Shipping Carriers
We work with shipping carriers such as UPS, FedEx, DHL, and other logistics providers, depending on the shipment and destination. We aim to ensure that each order is handled carefully and delivered as reliably as possible.
7. Delivery Restrictions
Certain remote areas or addresses outside our carriers' delivery networks may not be eligible for shipping. If a delivery restriction affects your order, we will contact you to discuss an alternative solution.
8. Important Shipping Information
Unforeseen Delays
Delivery may be affected by circumstances beyond our control, including severe weather, customs clearance procedures, and peak shipping periods. We will make reasonable efforts to assist with delivery issues, but these circumstances may result in delays beyond the estimated delivery timeframe.
Address Changes
Please be sure to carefully check your shipping address before finalizing your order. Once an order has been dispatched, the address cannot be changed.
9. Taxes
All prices displayed on our website are final and inclusive of applicable sales taxes. Customers will not incur additional import duties or taxes.
10. Returns & Refunds
For details regarding returns and refunds, please refer to our Return Policy page.
11. Our Commitment
At Dooucc, we strive to provide a transparent and reliable shipping experience. If you have any questions or encounter issues with your delivery, please contact our customer service team for assistance.