At Dooucc, we aim to provide a clear and convenient payment experience. This policy explains our accepted payment methods, payment processing procedures, and how we handle failed payments and other payment-related issues.
1. Accepted Payment Methods
Dooucc accepts the following payment methods:
- Visa
- Mastercard
Available payment methods will be displayed at checkout. Customers can complete their purchases using an accepted payment method supported by our checkout system.
2. Currency and Pricing
Unless otherwise stated, prices on our US-facing website are displayed in US dollars (USD).
Applicable taxes and shipping charges will be presented during checkout before the order is submitted. The total amount payable will be displayed in the order summary before payment is completed.
Your card issuer may apply additional fees, such as foreign transaction fees, depending on your card agreement. These fees are determined by your financial institution and are not controlled by Dooucc.
3. Payment Authorization and Order Processing
When you place an order, your payment is submitted for authorization through our payment processing system.
An order will be processed after the payment has been successfully authorized and confirmed. If a payment cannot be confirmed, order processing may be delayed until the issue is resolved.
By submitting an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.
4. Failed or Declined Payments
A payment may fail or be declined for several reasons, including:
- Incorrect card details or billing information.
- Insufficient available funds or credit.
- An expired, inactive, or restricted card.
- Security restrictions imposed by the card issuer.
- Additional verification requirements that have not been completed.
- Temporary technical issues with the payment system.
If your payment fails, your order may not be completed. Please follow these steps to resolve the issue:
- Check that your card number, expiration date, security code, and billing information are correct.
- Confirm that your card is valid and has sufficient available funds or credit.
- Contact your card issuer if the transaction was declined or requires additional authorization.
- Complete any requested verification and retry the payment when appropriate.
- If the issue persists, contact our customer service team for assistance.
You may also try another accepted payment method if one is available at checkout.
Dooucc cannot override a payment decline issued by your card issuer. Please check your order status before attempting payment again.
5. Pending Transactions and Duplicate Charges
A pending transaction may represent a temporary authorization hold rather than a completed payment. The time required for a pending authorization to disappear depends on your card issuer and financial institution.
If your payment fails but a pending amount appears on your account, contact your card issuer for information about the authorization and its expected release.
If you believe you have been charged more than once for the same order, please contact us with your order number, the transaction dates, and the relevant amounts. We will review the available transaction records and assist with any confirmed duplicate charge.
Please avoid repeating a payment when the status of an earlier transaction is unclear.
6. Refunds and Payment Reversals
Approved refunds will be issued to the original payment method, where possible.
After a refund has been processed, the time required for the funds to appear in your account depends on your card issuer or financial institution.
If you have questions about a refund or believe a refund has not been received, please contact our customer service team for assistance.
Refund eligibility, return conditions, and applicable deadlines are explained in our Return and Refund Policy.
7. Payment Security
Dooucc takes reasonable measures to help protect customer information during payment processing.
Payment transactions are handled through the payment processing systems used by our store. Customers should submit payment information only through the secure checkout provided on our website.
Dooucc does not store full credit card numbers or card security codes on its own servers.
Please keep your payment details confidential. If you suspect unauthorized use of your card, contact your card issuer promptly.
8. Security Verification and Fraud Prevention
Transactions may be subject to security checks designed to help identify unauthorized or suspicious activity.
If additional verification is required, order processing may be temporarily delayed while the transaction is reviewed.
An order may be canceled if payment cannot be verified or if the transaction cannot be authorized. If a payment has already been captured, any applicable refund will be handled in accordance with our refund procedures.
9. Payment Disputes
If you notice an unfamiliar charge, an incorrect amount, or another payment issue, please contact our customer service team so we can review the transaction.
You may also contact your card issuer for assistance with unauthorized transactions or payment disputes.
Nothing in this policy limits any rights or protections available to you under applicable law or your cardholder agreement.
10. Contact Us
If you have questions about payment methods, failed transactions, duplicate charges, or refunds, please contact us using the information below.
Email: service@dooucc.com